As part of our service, we will provide you with a rental valuation for your property.
Usually, the utility bills and council tax are in addition to the rental figure and would be paid by the tenants.
Landlords are responsible for service charges and ground rent.
It’s vital that the property meets the required Health and Safety standards. As part of our service, we would draw to your attention any works which may be required to ensure that the property meets these standards, and we’ll recommend any work which may help to increase the rental income or the desirability of the property.
We usually recommend a neutral décor throughout and leaving the property unfurnished, although we would discuss the implications of both furnished/unfurnished options at our initial meeting with you.
We would always recommend that the property be professionally cleaned prior to tenants moving in, and this would include all appliances, windows and carpets.
If your property is currently mortgaged or is held by you on a lease, you may be required to gain permission in writing, from the lender or freeholder to let the property. It is a term of your buildings/contents insurance to advise the insurer of the intention to let the property. We can arrange for a quotation for both, to also include landlord public liability cover, should anything happen to your tenant whilst in situ.
Licencing/planning permission requirements are unlikely for the letting of a standard residential property to one occupant or family but if you are in any doubt, you should seek professional advice. If you are letting the property as an HMO (House in Multiple Occupancy) then many local authorities will require the landlord to be registered and the property to be licenced.
There are also other legislative and regulatory requirements, some with significant penalties, for landlords and it is important that you are aware of these. We will inform you of these during our meeting, but they are also summarised in this guide.
We will market your property on Rightmove, as well as calling our extensive database of applicants across our 23 inter-linked offices.
We provide a very high level of marketing; to include professional photos, floorplans and video tours and we also use the power of social media to maximise the exposure of your property to the widest possible audience.
As part of our services, we will arrange for the prospective tenants to be fully referenced.
This will include a Credit Check, employers’ reference and landlord reference, which is carried out by a third-party company. Sometimes the tenant may be required to provide a guarantor, but this is something you will be made aware of. You will also be provided, on a strictly confidential basis, a copy of the referencing report/s.
We are not responsible for the accuracy of any information contained in the reference and will not make any recommendations. The decision as to whether to accept the tenants is ultimately that of the landlord.
Unfortunately, a good reference report does not necessarily guarantee that a tenant will not default or damage the property, but we can arrange quotes for specific landlord and buildings insurance and Rent and Legal insurance to cover such events.
Under the Immigration Act 2014, all landlords are responsible for carrying out ‘Right to Rent’ checks on their prospective tenants and permitted occupiers. As part of our services, we will undertake the initial right to rent checks.
On an ongoing basis, these checks will need to be undertaken again if the tenant right to rent expires, or when the tenancy is due for renewal, or becomes periodic. If we have been instructed on a Fully Managed basis, we will undertake these follow up checks on your behalf.
Where you have selected the Tenant Find Only or Rent Collect service, you accept full responsibility for carrying out any further right to rent checks which may be required under the Immigration Acts 2014 and 2016 and for any prosecution, fines, potential prison sentence for failing to comply with the legislation. The Immigration Act 2016 introduced the obligation for landlords to evict any tenant whose time-limited Right to Rent has expired and not been renewed, and new rules have been introduced to facilitate this.
Fees are payable for referencing and Right to Rent Checks which are set out in our ‘Agreement for Letting Services’.
It is a legal requirement for all properties with gas connected to have an annual gas check conducted on all gas appliances. The Gas Certificate is provided by a gas engineer who must be Gas Safe Registered.
It is a legal requirement for all properties to have a valid EICR. These reports are valid for five years.
Before we can commence marketing your property, we will require a valid EPC (Energy Performance Certificate). Currently, the law stipulates that you are not legal able to market a property with an EPC rating below an E. From 1st October 2030, all properties will be required to be a C or higher.
The government has also confirmed that the EPC system will be introducing new ways of measuring performance during 2026, which will be based on how properties retain heat rather than how much energy a property uses.
The new system will become compulsory for EPCs on 1 October 2029.
An EPC is valid for ten years if it meets the current criteria.
These regulations apply to all soft furnishings such as mattresses, fabric headboards, bed bases, sofas, armchairs, fitted or loose covers etc… The only exemption to the rule is furniture or furnishings manufactured before 1950 and after 1989. When we are instructed to market your property to let, you authorise us to remove (at your expense) any furniture which is not compliant or does not have the approved fire label attached.
It is now mandatory to have mains powered smoke alarms fitted in all residential buildings constructed after June 1992 (One on each floor).
A mains powered alarm is not required in older properties but since October 2015, it is now mandatory to have at least one alarm installed on each floor where a room is wholly or partially used as living accommodation. The smoke alarms need to be tested to ensure that they are fully functioning before the start of any tenancy. By signing our ‘Agreement for Letting Services’, you have acknowledged that you are aware of your responsibility to provide smoke alarms.
Landlords are advised that any wood-burning or solid fuel appliances installed in the property after October 2010 must comply with the appropriate Building Regulations. This means that the appliance must have been installed by a HETAS approved engineer, who can then self-certificate, or specific Building Regulation Consent should have been obtained.
Under these regulations, a carbon monoxide detector will also have been installed in the room where the appliance is located. You should also ensure that chimneys are swept at least once a year.
For appliances installed prior to October 2010, there is no specific requirement for certification, but we strongly advise that the requirement for a carbon monoxide alarm and for chimneys to be periodically swept is adhered to.
A carbon monoxide alarm must be fitted in each room that contains a solid fuel burning or gas appliance.
By signing our ‘Agreement for Letting Services’ you acknowledge that you are aware of your responsibility for the safety of and confirm that any solid burning appliance installed in the property is safe.
The Health and Safety Executives have issued a new Code of Practice for assessing the risks of Legionella in residential properties. It is recommended that, as a landlord, you should carry out risk assessment of your property prior to letting. This includes any open water tanks, redundant pipes, cooling systems or swimming pools. By signing our ‘Agreement for Letting Services’ you acknowledge that you are aware of your responsibility for the safety of the tenant/s at the property and have considered all risks regarding Legionnaires disease. Further information is available at https://www.hse.gov.uk/legionnaires/symptoms.htm.
The agreement for a residential letting is usually and AST (Assured Shorthold Tenancy). As from the 1st May 2026, all existing AST’s will revert to an APT (Assured Periodic Tenancy) and all new tenancies will be an APT.
Unlike the current assured shorthold tenancies, you will not be able to agree a minimum fixed term for the tenancy. Instead, the tenancy must be periodic from the outset, with tenants able to serve two months' notice at any time to bring it to an end.
It is important to ensure that the agreement is relevant to your particular let. For instance, the Mortgagee, superior lessor or landlord may require certain terms to be inserted. If you are in any doubt, please refer to your solicitor for advice. The cost for preparing the agreement is set out in our ‘Agreement for Letting Services’.
Our ‘Agreement for Lettings Services’ authorises us to sign the contract on your behalf, but we will not do so until we have confirmation in writing from you that you are happy to proceed.
You must also inform us immediately of any change of address if you are on our Fully Managed to Rent Collect service so that we may inform the tenant as required under the ‘Landlord and Tenant act 1987’.
Due to the ‘Tenant Fees Act 2019’, the maximum-security deposit which can be taken is equivalent to 5 weeks rent (6 weeks if the rent exceeds £50,000 per annum). We are registered under both the Government approved Tenancy Deposit Scheme operated by The Dispute Service Ltd and The Deposit Protection Service for the lawful holding of the tenant deposit. The responsibility for raising a dispute with the TDS or the DPS lies with the tenant..
When we receive a tenant’s deposit on your behalf, we will serve the Prescribed Information Notice and comply with the initial requirements of the TDS on your behalf (see ‘Additional Charges’), unless you provide us with written instructions prior to us receiving the deposit.
If you do not want us to protect the deposit, it will be your responsibility to protect it as required by law.
Please be aware that failure to protect the deposit would mean that a valid notice seeking possession under a Section 21 of the Housing Act 1988 could not be served and any tenant and certain other persons affected may apply through the courts for compensation of a least the deposit amount and up to three times the deposit if the landlord (or anyone acting on the landlord behalf);-
The scheme rules can be found at https://www.tenancydepositscheme.com/ or https://www.depositprotection.com
Once the tenant has vacated, they can request the return of their deposit via their TDS login. If you are in agreement, you, or the Agent if you have the full management service, can approve the release and the deposit will be refunded within a few working days.
If there is to be a deduction, so long as tenant and landlord/agent can agree to a figure, the amount can be released. The deposit return must be agreed within 10 working days. If an agreement cannot be made, the TDS will provide impartial adjudication free of charge. The time limit for sending a dispute is 3 months from the end date of the tenancy.
Where we are contracted to collect the rent on your behalf, we process the rents received from the tenant throughout the tenancy. Any fees or expenses due will be deducted and the balance made by direct payment to your nominated UK bank account.
Payments will be made within two working days of the rent clearing into our account (please make allowances for Bank holidays and weekends). We are unable to make payments into a non-UK bank account. A full statement of account will be sent via email.
If rent payments from the tenant/s are delayed, we will endeavour to contact the tenant/s via the contact number we have on file, via email and will also send letters after the first 7-9 days and again at 14-16 working days after the rent due date. After 28-30 working days, a final reminder will be sent advising the tenant/s that legal action may be taken. At this time, we will contact you and ask for further instructions, but will not actively continue chasing for rent after this point. You may wish to deal with the matter directly or via your solicitor.
Please be aware that it will always be your responsibility to take legal action, instruct a solicitor or protect your position. We can suggest a suitable solicitor on request but once a solicitor has been instructed, we will take no further action other than assist where appropriate. -
Please note that we will not be held responsible if your tenant fails to pay the contractual rent.
If you have taken our Rent and Legal insurance, we will initiate the claim in accordance with the terms and conditions on your behalf.
Under current UK tax legislation, you have an obligation to declare all rental income received on any property in the UK to HMRC.
Resident Landlords
Under the Finance Act 2011, paragraph 18 of schedule 2, we have a legal obligation to inform HMRC of all rent collected on behalf of landlords by tax year. (see’ Additional Charges’).
Non-resident landlords
A letting agent for non-UK resident landlord (or the tenant where there is no lettings agent and the rent exceeds £100 per week) must deduct tax at the basic rate from the landlord’s rental income unless HMRC permits payment without deduction (NRL1).
Online non-resident landlord forms
Under the Non-Resident Landlords Scheme (NRL), landlords can apply directly to HMRC-Charity, Assets & Residence-Residency Department- for approval to receive rent without deduction of tax. They must complete an online NRL form online. NRL1 for individuals (separate form per landlord), NRL2i for companies, NRL3i for trustees. These are available on the HMRC website.
Once approval has been granted, HMRC will write to us and issue us with an approval number for you. Where approval is granted, this does not mean that the income is exempt from UK tax, only that tax does not have to be deducted prior to payment.
Where we are processing the rent on your behalf, and are required to deduct tax, we will submit quarterly and annual returns on your behalf and prepare the final certificate. We will make a quarterly charge for this service (see ‘Additional charges’).
Although you may give a ‘c/o address for correspondence’ we are required by HMRC to hold your actual residential address on file.
Where HMRC has issued an Approval to a Non-Resident Landlord, we are required to submit an annual return to them and will make an annual charge for this service (see ‘Additional charges’).
Our ‘Agreement for Letting Services’ explains what requirements have to be met before we are permitted to account for rent to landlords’ resident overseas without deduction of tax. For further information relating to the Non-Residents Landlord’s Scheme (NRL) speak to us or your accountant.
It is strongly recommended that an inventory of contents and schedule of condition is prepared prior to the commencement of any tenancy. This provides vital evidence, in the event that, the tenant damages or removes any items from the property. It is best to employ a professional inventory clerk to conduct this service. Without this, it may be difficult to make any claim against the tenant deposit as any such claim may be rejected. NB: The inventory does not usually include the testing of appliances or moving furniture.
This is something which we can arrange on your behalf and the cost depends on the number of bedrooms and whether the property is furnished or unfurnished (see ‘Additional fees’).
It is also strongly recommended that the property is professionally cleaned prior to the commencement of the tenancy, and a receipt is retained, as it is becoming increasingly difficult to claim against a tenant deposit for cleaning at the end of the tenancy. This will also help to set the standard of cleanliness expected during the tenancy and at the end of the agreement, subject to the usual allowance for wear and tear.
Council tax is normally paid by the tenant/s unless part of the property is retained for the landlord use, or the property is categorised as an HMO. Landlords will also be liable for council tax if the initial tenancy is for less than six months’ or if the agreement is allowed to continue on a month by month rolling basis, although some councils do not enforce this rule.
Lawfully, a landlord cannot request that a tenant use a particular utility supplier. We will provide meter readings prior to the commencement of the tenancy providing the inventory clerk has been able to gain access to the meters.
Under the Water Act 2003, landlords cannot refuse a tenant/s request to install a water meter. Section 45 of The Flood and Water Management Act 2010 places an obligation on the landlord to provide the tenant/s contact details to the relevant water company. We will only do this when the landlord has opted for our Full Management service.
Energy suppliers
The landlord authorises the Letting Agent, as their agent, to allow the Agent preferred supplier to supply the gas and electric. The landlord can change supplier if required.
If you have selected our Full Management service, we will arrange for property visits to be conducted, the purpose of which is to check the general and decorative condition of the property (this excludes lofts, garages, outbuildings and basements-unless these are classed as living accommodation under Building Regulations). These are not surveys and do not include structural problems. Visits will normally be conducted at least once per year or more often, as required, but will always be subject to the tenant/s allowing access. It is important to be aware that we cannot gain access with keys without the tenant prior approval, and we are unable to force entry.
If you have opted for our Full Management service, then we will instruct contractors on your behalf. As we act as agents, the contract will be directly between yourself and the contractor/s and any recourse in relation to the works or payment for the works will be between you and the contractor. We cannot be responsible for commissioning repairs or maintenance if we are not holding sufficient funds on account.
Any major works will not be instructed until we have your authority in writing approving the estimate, and we will require funds in advance.
For any minor works we are authorised on your behalf to instruct contractors to carry out repairs and/or maintenance up to the float amount of £200, provided there are sufficient funds on account. Any works exceeding this figure will require your authorisation except in extreme emergencies, and where we have been unable to contact you.
As with any repairs/maintenance, we cannot accept responsibility for the quality of the works or any other default of the contractor.
Any appliances using solid fuel, gas or oil should be serviced annually by a qualified contractor. Should you require us to arrange this on your behalf, we would require your authority in writing.
Where there is a warranty/repair/maintenance or service agreement on any new build property, boiler or other goods, then we must be advised if these are required to be carried out by a specified contractor. If we are not made aware, then we cannot accept liability if the agreement or warranty is invalidated.
Under this act, since October 2015, if a tenant has reported a repair, this needs to be addressed and responded to within 14 days. Failure to do so means that the tenant can escalate this to the local authority who can then take action and serve a Relevant Notice, which would prevent a Section 21 notice being served for 6 months.
As from 1st May 2026, as all tenancy agreements will be Assured Periodic Tenancies we will not be contacting landlords to discuss renewal. However, we will still be contacting landlords on an annual basis to discuss a rent review. If it is agreed that there is to be a rent increase, a Section 13 notice will be required to be served.
Tenants may challenge a rent increase for free at the tribunal if they believe it is unfair and they haven't negotiated a lower amount with you.
Tenants now have a contractual right to request a pet and you may not refuse unless it is reasonable to do so.
If this request is made in writing you will have to respond within 28 days normally, unless you need further information or you are awaiting a decision from your freeholder.
Our ‘Agreement for Letting Services’ gives you the option to select a request for a landlord building/contents quote and to select our Rent and Legal Protection.
Protection is available subject to the conditions and information provided and to the terms of the policy in each case.
