Mansell McTaggart Group Privacy Notice

Last updated: May 2026

Introduction

Mansell McTaggart Group (“Mansell McTaggart”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Notice explains how we collect, use, store and protect your personal data when you:

• visit our website;
• contact us by phone, email, online forms or in person;
• register for property alerts;
• buy, sell, let or rent property through us;
• use our lettings, valuation, mortgage or associated services; or
• otherwise interact with our business.

This notice applies across all Mansell McTaggart branches and limited companies operating under the Mansell McTaggart brand.

We process personal data in accordance with:

• the UK General Data Protection Regulation (“UK GDPR”);
• the Data Protection Act 2018; and
• the Privacy and Electronic Communications Regulations (“PECR”).

Who We Are

Mansell McTaggart is a network of estate agency and lettings businesses operating throughout Sussex and Surrey.

For the purposes of UK data protection law, the relevant Mansell McTaggart entity handling your data will usually act as the data controller.

For simplicity and transparency, this Privacy Notice is provided on a group-wide basis.

Contact Details

Data Protection Contact

Mansell McTaggart Group
Email: hello@mansellmctaggart.co.uk
Telephone: 01444 235665
Postal address: 20 Station Road, Burgess Hill, West Sussex, RH15 9DJ

If you have any questions about this Privacy Notice or how we handle your personal data, please contact us using the details above.

The Personal Data We Collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

Identity and Contact Information

• Name
• Postal address
• Email address
• Telephone numbers
• Date of birth

Property and Transaction Information

• Property ownership details
• Property search requirements
• Viewing history
• Purchase, sale or tenancy information
• Offer details
• Financial information relevant to property transactions

Lettings and Referencing Information

• Employment and income details
• References
• Right to Rent documentation
• Identification documents
• Credit and affordability information

Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and tracking information

Please see our Cookie Policy for further details.

Marketing Preferences

• Your communication preferences
• Whether you wish to receive marketing communications from us

How We Collect Your Data

We collect personal data:

• directly from you;
• through our website forms;
• from telephone calls and email correspondence;
• during property transactions;
• from landlords, tenants, buyers and sellers;
• from property portals such as Rightmove and Zoopla;
• from mortgage brokers, solicitors and referencing providers;
• from publicly available sources; and
• from analytics and cookie technologies.

How We Use Your Personal Data

We use your personal data for the following purposes:

Providing Estate Agency and Lettings Services

Including:

• arranging valuations and viewings;
• marketing and selling property;
• managing lettings and tenancies;
• progressing sales and lettings transactions;
• carrying out referencing and compliance checks; and
• communicating with buyers, sellers, landlords and tenants.

Customer Service and Communication

To:

• respond to enquiries;
• provide updates;
• manage appointments; and
• improve our services.

Legal and Regulatory Compliance

Including:

• anti-money laundering checks;
• fraud prevention;
• Right to Rent checks;
• record keeping obligations; and
• compliance with legal and regulatory requirements.

Marketing

We may send you information about properties, services and market updates where:

• you have consented;
• you have requested information from us; or
• we are otherwise permitted to do so under applicable law.

You can opt out of marketing communications at any time by:

• clicking the unsubscribe link in emails;
• contacting your local branch; or
• emailing us at hello@mansellmctaggart.co.uk.

Website Analytics and Improvement

We use analytics tools and cookies to:

• understand how visitors use our website;
• improve website performance and usability; and
• measure marketing effectiveness.

Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• performance of a contract;
• compliance with a legal obligation;
• legitimate interests; and
• consent.

Where we rely on legitimate interests, we ensure that your rights and interests are properly considered.

Sharing Your Personal Data

We may share your personal data with:

• other Mansell McTaggart group companies and branches;
• landlords, tenants, buyers and sellers;
• solicitors and conveyancers;
• mortgage brokers and financial advisers;
• referencing agencies;
• anti-money laundering providers;
• contractors and maintenance providers;
• IT, website and software providers;
• marketing service providers; and
• regulators, government bodies or law enforcement agencies where required.

We require third parties to respect the security of your personal data and to process it lawfully.

International Transfers

Some of our third-party service providers may store or process personal data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Data Retention

We retain personal data only for as long as reasonably necessary for:

• the purposes set out in this notice;
• legal and regulatory requirements;
• resolving disputes; and
• enforcing agreements.

Retention periods vary depending on the type of data and the service provided.

Your Rights

Under UK GDPR, you may have the right to:

• access your personal data;
• request correction of inaccurate data;
• request erasure of your data;
• object to processing;
• restrict processing;
• request transfer of your data;
• withdraw consent; and
• complain to the Information Commissioner’s Office (“ICO”).

To exercise your rights, please contact us using the details above.

Complaints

If you are unhappy with how we process your personal data, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.

Cookies

Our website uses cookies and similar technologies.

For full details about the cookies we use and how to manage them, please see our Cookie Policy.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time.

Any changes will be posted on this page and will take effect immediately upon publication.